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Published Digital Article:

BetterCloud (2019)

[HEADLINE] FREE YOUR IT

[BODY] Currently, the majority of companies right now are using best-of-breed SaaS applications to meet all of the needs of the business, from collaboration to file storage. The digital workplace is on a rapid rise, so with this initiative to make life easier for the end-users, IT has to constantly adapt and evolve to ensure that all of the data that resides in these applications is secure. The ease-of-use for the end-user needs to be met with a comprehensive method for IT teams to keep sensitive information in-house and also allow them to do their jobs efficiently.

The tedious, repetitive tasks that are often manual for these teams make it nearly impossible for them to properly oversee everything, especially as companies keep adopting these softwares. It's not possible to have full visibility across all of these SaaS apps through the native consoles, or draw connections between user interactions across them. Insider threats are a very real and troubling issue for many companies because users have more control than ever over company information.

Every company that uses SaaS applications deals with this very problem - it is so widespread that a new framework has developed in the IT space called SaaSOps. The goal of this practice is to centralize and automate these operations. It's the new approach to how we think about the role of IT and how these teams use practices and tools to manage applications across their SaaS environments.

BetterCloud is the leading SaaSOps platform, having pioneered this very framework, starting with just G Suite back in 2011 and now with over 30+ integrations. The platform helps solve for user lifecycle management, visibility (and audibility), least privilege access, and insider threats.

ULM involves securing the on/offboarding process, with compliance being a key issue, especially for companies in the financial or healthcare industries. Visibility is essential, and it's the ability to see how users are interacting across these apps. Least Privilege Access is creating delegated admin roles to ensure that there is the proper amount of super admins and no one has inappropriate amounts of access. An Insider Threat is a current or former employee that has access to an organization's data and is compromised, malicious, or negligent.

As an example, JustWorks was performing manual on/offboarding, and they had their IT manager as the sole individual responsible for handling the entire process for 40 people a week. He had no time for other projects, and was also working on weekends to get this done. With BetterCloud, the process was entirely automated to make the day-to-day life of this IT Manager much less stressful and allow him to find new ways to innovate.

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